FAQs
Good questions, honest answers
✦Do I need an existing TikTok Shop?
No. We can set your shop up from scratch, including structure and your first product listings. If you already have one, we'll review it and recommend improvements.
✦Do you provide the live hosts?
Yes. Our trained hosts run your sessions, and moderators manage comments, pin offers and support buyers while the host focuses on selling.
✦How quickly can we go live?
Once we've completed discovery and your listings and script are ready, most brands are live within a couple of weeks. Physical studio setups can take longer.
✦Can you work with my existing branding?
Absolutely. We design backdrops, listing images, packaging and websites around your existing brand guidelines, or help refine them if you don't have any yet.
✦What happens with UGC content rights?
Content we create for your monthly packs is licensed to you for use across your own organic and paid short-form channels. Specific usage terms are confirmed in your agreement.
✦Do you guarantee sales?
No agency honestly can. What we do guarantee is consistent delivery, on-brand creative and transparent monthly reporting so you can see exactly what's working.
✦Is packaging design compliance-checked?
Our packaging work is creative design only. Legal, regulatory and product-compliance approval remains with the client — this is especially important for cosmetics, food, supplements and children's products.
✦How do we get started?
Send us an enquiry with your brand and goals. We'll book a discovery call, then put together a recommended plan.